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Online Chat Focus Groups, Limiting?

(Originally published June, 2015)

I’ve heard more than one respected professional tell me that online chat focus groups do not allow for a significant depth of response and that respondents provide short, top of mind answers of limited value.

With thousands of notches on our online focus group belt, we can soundly report that participants provide as much detail and depth as requested. The critcal elements of success lie with a skilled interviewer and a well designed discussion guide.

When the moderator asks a question to a group responding only via text, some respondents will answer right away, then follow that up with detail in a separate comment, while others will type the whole answer before hitting send. However they answer, it is surprisingly intuitive to follow the collective conversation as it scrolls on the screen, and even easier on the back-end to pull what you need from the transcripts.

When pulling key quotes for your report, simply combine any “choppy” answers from a single respondent so you have the full picture of what the participant actually conveyed.

For example, a discussion about a new plastic storage container prompted a multitude of separate responses from a single participant over the course of several minutes. When pulled together, the brevity builds and begins to tell the full story:

“The containers are great… the attached lids… we have an office full of the old lids, no bottoms… the new containers stack well… labels don’t fall off… [I use the new containers for] storing everything here and at home that fits… [before I discovered these containers] I struggled with cardboard boxes we assembled ourselves… we can’t use the cardboard for long term storage… falls apart.”

-Kim, 35, male, IL

If you’re curious what a synchronous online focus group via text is like, look no further than this recorded InsideHeads session here.

6 Ways to Boost Your Online Market Research

A hot topic in industry articles, white papers, and webinars today is conducting a strategic combination of quantitative and qualitative research online. While intimidating labels like multimethod research, hybrid approaches, mixed methods research, multimethodology, and even methodological pluralism (seriously?) may be flooding the airwaves, at its core the concept has always been a good one for online market research.

Quantitative studies require a significant sample size and qualitative studies require a few who freely speak. While that fundamental difference may seem to put the quant and qual fields at odds, in practice the two have always been more complementary than contradictory.

Increasing the richness of the data you collect and the insights you can elicit is just one reason to create a healthy mix of quant and qual. And it need not be a double-whammy to your research budget. At InsideHeads we consider small budgets to be a healthy challenge!

Here are 6 simple, cost effective quant/qual add-ons to consider when designing your next market research study:

1. Give your screener a boost
While you have prospective recruits completing your online screening questionnaire, consider directing qualified respondents to complete additional questions for an added incentive prior to their selection for an interview. Not only is it a good way to further qualify recruits, you’ll also collect a sizeable amount of quantifiable information. The added incentive cost is a small price to pay for getting valuable data in advance of an in-depth interview (IDI) or online focus group.

2. Invite participants to engage in other ways
Working a multimedia reply into your online questionnaire is crazy simple. Regardless which platform you’re using to create your survey, consider branching respondents based on their answers to a page that instructs them to do something else that will bring clarity or depth to their answer. Ask respondents to call a designated phone number and leave a detailed audio explanation, or ask them to email a photo or video before continuing. All viable requests you can layer into your survey and track files received by name, email, or a preassigned ID number.

3. Not all homework is bad
Converse to the idea of working qualitative responses into your quantitative study, consider incorporating activities before or after a single or group interview. Whether it’s a shopping assignment, a diary, collage, video request, or some other activity, research participants are quite good at meeting whatever expectations you set in the recruiting process. Pay recruits appropriately for any homework time and you’ll be pleased how much the added information will enrich your discussions.

4. Think ahead to future research efforts
Whether you’re running an online questionnaire or screener, it’s always a good idea at the end to ask respondents if they’re interested in participating in future research, should they not qualify for the study at hand. Having a list of willing and eligible partipants at the ready will prove handy the next time you have questions that need answering. Even a small sample size can offer valuable insights. More than once I’ve seen a website halt release of a feature based on a few usability studies done using a free screenshare platform.

5. Get a little social
It’s difficult to ignore the impact the internet has had on our social lives. The sheer volume of information, valuable or not, is enough to make any budding Data Scientists drool. The good news is that you don’t need an expensive tool to find good stuff in this vast space. The key is to have a working knowledge of boolean search methods, and some insight into Google’s research gold mines, including public data, scholarly publications, and consumer surveys . Marketers are even using social media sites like Facebook, Google+, Twitter, Pinterest and others for crowdsourced feedback to burning questions.

6. Design before device
Probably the most important tip for saving money on your next research study and keeping your objective in clear sight is to design your study first before you pick a tool or platform. Begin with the desired end result and work backwards and you’ll not only understand the best path to success, you’ll also find the best device for the job. Always fabulous, sometimes even free!

For more information on creative research approaches that deliver, contact the nice folks at InsideHeads.

To Glass or Not to Glass

(Originally posted March, 2015)

Since launching Google Glass in April 2012, there has been much debate over the value and ethics of having a smartphone on your head.

The battle between the Glassed and the Glassless officially began in April 2013, when the Google goggles first landed in the hands of eager early adopters. Throughout the launch, Google had their marketing and PR departments in overdrive, coddling these new Glass “Explorers”.

As non-users began encountering Explorers in real life, they began asking questions. Lots and lots of questions. A privacy debate like no other began to rage and Google even published an embarrassing list of Do’s and Don’ts for Glass wearers. The Google guide dumbs it down to playtime rules at the park, actually espousing that Explorers not “be creepy or rude”.

While Google expanded Glass into the UK and Canada, an increasing number of developers began abandoning the Glass ship and the Glasshole sentiment began picking up some serious social media speed.

When Google announced the end of the Glass Explorer program earlier this year, it was a supposed regrouping to improve “appearance, price, and functionality.” Dare I say, I am Glassless for none of those reasons, but I digress.

Google’s spin on the shutdown? Glass has “graduated” from experimental to operational, and will now have its own department at the company.

Even at this early stage, I have to wonder if Google’s tireless marketing efforts to promote Glass as mainstream these past few years moved the needle of acceptance even a little. Google’s clever product placement on athletes, television, fashion shows, sporting events, and magazine covers – did it work?

Unfortunately, Jerry Seinfeld sporting Glass on the cover of Wired doesn’t change the fact that Google provides Glassholes a tacit method for covertly peering and recording a non-consenting audience.

Perhaps Google filed that problem under “functionality.”

Decision is done. Take the cannoli.

Before you seal that deal, pop that proposal, or make that big career move, leave the cannoli until your task is done.

According to researchers, hunger is associated with advantageous decision making. Participants fasted overnight and in the morning, scientists served some of them breakfast, and others were forced to wait. All of the participants took the Iowa Gambling Task, a psychological test based on gambling that simulates real-life decision making. When the results were in, stomach rumblers performed better overall. You can even take the test yourself, because there’s an app for that.