To Gift or Regift

That is the question.

Regardless whether you’re on the appalled or clever end of the spectrum, re-gifting is here to stay. Let’s forget about re-gifts you may have received, and focus on gifts you do receive and care to pass on. Here are some solid suggestions to follow:

  1. Re-gift a gift that’s appropriate for the recipient. A tennis racket to someone who doesn’t play tennis does not scream “you should try a new sport,” but rather says “I got this racket and now it’s yours.”
  2. Re-gift the item to someone in a completely separate circle of friends and family. Think about it.
  3. Re-gift new items only. If you have to search your closet for something to give someone, I assure you, they’d rather not have anything. Not everyone expects a gift, especially the older we get. That said, used gifts can be appropriate if they are family heirlooms and come with history and a good story. A broken display plate is never a good story unless your uncle used it as a shield in the Revolutionary War.
  4. Care. Sounds easy enough, but the physical gift is rarely what people remember. What people want to know is that they are loved, and that your thoughtfulness and kindness behind the gesture can be felt that way. So regardless the gift, take the time to write a sincere card with only positive statements. The latter can be tough, so practice it. It’s important. Nothing negative.

While there are other tips to consider, these 4 should keep you off the gossip list as a dreaded Re-Gifter.

However, let it be known that there is another viable strategy: to be renowned as The Re-Gifter. Do it. Own it. Keep that strategy going like a hot potato and you might be crowned King Re-Gifter, a title one can be proud of.

However you approach it, I say go full re-gift and simply be honest and consistent. Don’t be surprised, though, if the gifts stop coming. This can be both a blessing and a curse. Consider it a blessing, less toil on the the re-gifting.

Carry on, good humans!

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Keeping the Peace

From interviews to family table conversations, here are some ways to keep the calm and carry on

Indeed has put together a nice list, much of which involves listening and focusing on the person(s) with whom you’re speaking. People loooove to talk about themselves, so this is a nice parlor trick if you haven’t already figured it out. An abundance of conversation starters from Readers Digest here claim to make you more interesting.

If you’re like me, you remember names the way others remember license plates, so I repeat the person’s name over and over to myself after being introduced, hopefully silently. This doesn’t always work. What do you do?

Asking people questions about themselves, particularly ones that require an explanation or at least something beyond a simple yes or no response is a guaranteed winner. By getting them to talk more, you have more info to mine when asking follow-ups.

Listening was clearly dropped from the American academic curriculum, so a reminder to STFU while also paying attention to their answer.

My personal tip when in a group network? Ask and learn about one, maybe two, people at a time. More than that and you missed your calling as a game show host.

More tips provided by Indeed seem obvious, but you’d be amazed how many people don’t put them into their own practice. Basic advice like:

  • Introduce yourself (people appreciate not having to ask)
  • Say something about yourself (ideally a shared experience)
  • Ask for (or offer to) help

The latter surprised me at first, but makes sense when you realize that people like to be able to help (and appear to help) as much as they love talking about themselves. Get them talking about themselves and how they’ve helped, sit back with the cocktail nuts. Humans are fascinating.

Here’s to smooth sailing on your next opening sentence!

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The Perplexing Pimple Persiflage


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Yam or Sweet Potato?!

Answer: Not the same

Sweet potatoes are prevalent in the Americas and come in a number of varieties of substance and sweetness. These are typically the orange colored ones, though you might see them in purple and other colors.

Yams, on the side of the tubular continuum, are common in Africa and are more fibrous and whiter on the inside than a sweet potato. In fact, you likely have never seen a Yam.

Bonus Tip: Best Scalloped Sweet Potato Dish: 3 easy ingredients. You got this.

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Why are Some Marketing Research Studies Doomed to Fail?

Regardless how you intend to get your data, the first few steps to achieving success are often brushed over or pushed aside on the way to the finish line. Before identifying the best means of engagement, it’s critical to clearly define both the research objective and the target audience.

  • Where you’re going and why
  • Who you need to interview and why.

Like a beacon of light, a well considered objective propels a project purposely forward to the finish line. Without it, findings flail and resulting recommendations are at risk.

Knowing who to interview to achieve the objective must also be clearly defined. Recruiting appropriate participants starts with a client conversation to identify  demographic, lifestyle, and behavioral attributes of prospective participants. Well designed, unbiased screening questionnaires and extensive identity verification procedures ensure accurate and effective recruiting.

Despite the simplicity of this secret sauce, InsideHeads surveyed research buyers on LinkedIn and discovered “actionable insights” to be “most desired”, yet also “rarely achieved”.

InsideHeads clients always receive pointed recommendations. Born from a deep understanding of both data collection and strategic direction, InsideHeads delivers intelligent insights that will move your unique initiatives forward.

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Which Online Qual Research Method Has the Lowest CPI?

Calculating cost-per-interview (CPI) of different qualitative research methods can be an eye-opening exercise. Excluding recruiting and incentives, which vary, we can estimate typical costs of different methods.

CPI estimates below assume:

  • 4 focus groups
  • focus facility & support
  • project management
  • moderator fees (guide design, interviews, & analysis)

In-Person Groups – Face to Face in Real Time

6-8 Participants for 2 hours

Average CPI $650

Multi-Media Bulletin Board Over Time

15-20 Participants for 3-5 days

Average CPI $353

Text Chat in Real Time

15-20 Participants for up to 2 hours

Average CPI $191

Webcam (Video Chat) in Real Time

3-5 Participants for up to 2 hours

Average CPI $988

Contact InsideHeads for a free estimate on your next online marketing research study. Call +1-877-In-Heads or email info@insideheads.com.

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When Did Online Qual Begin?

The moment people could connect and communicate online, researchers were there. In the beginning the research was technical, paving the way for a vast network of open communication that was to follow.

As this virtual network of people grew, marketing researchers strapped on their boots and began exploring new ways of mining and collecting data. It wasn’t long before social researchers suited-up and started using email, group chats, and bulletin board systems to gather information. All of these initial efforts cleared the way for what is now known as online qualitative research.

While the first online focus group via group text was conducted by Marian Salzman in a pimped-out AOL chat room in 1992, it was actually research boards that came first. As early as 1984, when the “internet” was limited and accessible by only government researchers and universities, one student at Syracuse University was using a bulletin board system over NSFNET to interview students at UCLA.

Learn more about the history of online qualitative research in Qual-Online, the Essential Guide, available on Amazon.

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Who Provides the Best Marketing Research Platforms?

When conducting marketing research online, it’s important to understand and implement the technology required for your target market. So who do you tap for the best research platforms: a company who knows technology, or a company who knows research?

Let’s look closer at what makes the best online marketing research platforms successful:

Mobile FriendlyMobile Research Studies

Today, online research studies need to be mobile responsive, while also accommodating older technology (some people still use desktop computers, it’s true.) While reported estimates vary, it’s safe to say that most of your online survey respondents will see it first on a smartphone.

Seamless Access

Platforms also need to be easy for all possible respondents to understand and use. With so much invested in recruiting, why send prospects to a survey that might not work? The best data collection, whether quantitative (surveys) or qualitative (online focus groups & IDIs), comes from research platforms that work seamlessly on any device, O/S, or browser.

Affordable

If you have to blow your entire budget on technology, we’ll just call that misdirected funds. The most expensive technology comes from fat tech firms who hang their hat on staying relevant and being “agile”. The best technology comes from companies who understand the market and custom design robust platforms with stable, time-tested code that eliminates the need for expensive user support. Tools like these are the secret weapons of seasoned researchers.

For your next online marketing research study, consider a company that understands technology and research. InsideHeads conducts marketing research and designs & develops the best marketing research platforms to do it correctly. From programming to presentations, InsideHeads has been conducting successful online marketing research studies since 1998.

Give us a call, you’ll like what you hear.   +1(877)-IN-HEADS

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Great Ideas Gone Wrong

When you hear a great idea, how do you know? The idea may sound great, but just because it has good intentions doesn’t mean it will work.  At the very least, a great idea should be feasible and harmless to others.

Good Intentions

Not long ago a group of dedicated volunteers in my town got together to raise money for the local rescue squad. Their idea was to print and sell drink cards that offered a free drink at each of 6 local restaurants. The drinks were valued at $36 and the cards were priced at $20, and all the local restaurants agreed to accept them. Our town is a heavy tourist destination, so cards were given as gifts to visitors to encourage them to check-out local establishments.

Lasting Damage

People bought lots of drink cards and loads of money went to the rescue squad. Success, right? Wrong. Visitors who received the gifted drink card and attempted to use it encountered restrictions and ignorance from uninformed seasonal bar staff. So while the money was made in the moment, the damage of dissing tourists is immeasurable. Vacationers not only recount bad experiences to friends and family members, today their comments on social media reach further and linger longer. Ouch.

The drink card debacle is just one small example in the shadow of a far more substantial bad idea that occurred in Flint, Michigan. Town officials saved money in the moment, but gave way to irreversible damage down the line. Hindsight… you know what they say. So what’s the takeaway?

No Repeat

I can’t help but wonder: We all learn from our own mistakes, so why can’t we also learn from the mistakes of others? Sure, big gaffes get the news, but most mistakes only enlighten the bumbler. In today’s connected world, where is the portal to deposit our lessons learned? Facebook and Instagram are filled with accomplishments, carefully selected ‘selfies’, and emotional, envy-inducing posts. Wikipedia offers us our collectively edited facts, and millions of websites push products and self-serving information. Where is the hub for all things that went horribly wrong? All the lessons of war. Of life. A virtual library of bittersweet warnings, filled with evidence of what not to do.  Or perhaps a way to tag those bits of learning amidst all that worldly web content.

With today’s technology and our tendency to share, a blunder blog sure sounds like great idea…

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5 Business Trends to Watch

Originally published June 19, 2015

Business behavior can be very telling. InsideHeads identified these 5 business trends to watch that will affect market research.

InsideHeads is the most helpful1. Crowdsourcing

If it’s not clear yet, social media is here to stay. The human desire to socialize and engage with others online gives savvy businesses the chance to collect feedback that is immediate, trusted, and free. Lengthy questionnaires have given way to quick polls, as attention spans of respondents wither down to seconds. Gone with consumer attention is the long term strategic planning that traditionally accompanies good marketing research. With the immediate feedback mechanism of today’s social media, businesses can (and do) post questions and problems to receive rich, real-time results. Smart brands looking towards the future are designing their virtual space with an eye on conducting more marketing research via social media.

happy consumers spread #goodnews about your brand2. BYOD (Bring Your Own Device)

Choice is everywhere these days and showing no signs of going away. Each of us uses a device (or multiple devices) that best meets our needs. As the lines between personal and business hours blur, businesses are realizing the advantages, and challenges (e.g., security), of implementing BYOD in the workplace. Present obstacles aside, solutions are on the horizon. Because BYOD is not a trend, today it’s a right. Successful businesses will accommodate choice and offer customized solutions across all of their marketing. Lenovo’s recent decision to issue logo options for multimedia marketing is just one example of a business bending their approach to fit the mobile world. We expect to see a lot more accommodating.

high speed internet access for all3. Access Ubiquity

Access ubiquity refers to having global, high-speed broadband available to all. Just a few years ago this would have felt like a pipe dream (pun intended), but today it’s not only feasible, it’s happening. As smartphone usage continues to rise around the globe, access ubiquity is the best thing to happen to market researchers since the pencil. Researchers who are keen to know what online research tools are available and when to use them will be well poised for future success.

InsideHeads online satisfaction-scale4. Loyalty Metrics

Marketers today are finding the ROI of existing customers is far less than acquiring new ones. Loyalty rewards build organic (read: cheap) word-of-mouth, as customers eagerly share their joy with others online. The strategies of Walgreens and JCPenney seem right on target for future success, as we anticipate the demand for assessing the effectiveness and user experience (UX) of reward programs to rise.

big businesses are eliminating voicemail5. Goodbye Voicemail

Big companies like JP Morgan Chase and Coke have taken voicemail out of their communication mix. While businesses may be driving this boat, it is in direct response to a changing culture. We may not fully understand all our aversions to leaving a voice message, it’s clear text messaging and email are tangible, trackable, and preferred.  If your stock portfolio happens to be heavy in automated telemarketing, you may want to give those investments a second thought. Do not leave a message at the beep.

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